Terms of Service

These Terms of Service ("Terms") govern access to and use of Corvus, including its websites, applications, AI agents, communications, integrations, workflows and related services (the "Services"). The Services are provided by STRIATUM AI LTD ("Striatum", "we", "us" or "our").

By creating an account, signing an order, clicking to accept, or using the Services, the customer agrees to these Terms. If a person accepts for a company, organisation or sole-trader business, that person confirms they have authority to bind it. The contracting customer and its authorised users are referred to as "Customer" or "you". An "Order" means a checkout selection, order form, plan confirmation or other written ordering document accepted by Customer and Striatum.

These Terms apply worldwide. If mandatory law in a country gives a business customer a right that cannot be waived, that law prevails only to the extent of the conflict. We may issue a country-specific supplement or order form, which will prevail for the matter it addresses.

Corvus is intended for businesses and sole traders, not personal, household or consumer use. You must provide accurate account and onboarding information, including an ABN, UK Companies House number or other business identifier where requested, and keep it current.

You are responsible for authorised users, credentials, permissions and all activity under your account. You must promptly disable access for anyone who is no longer authorised and notify [email protected] of suspected compromise. Accounts and access rights may not be sold, shared outside your organisation or transferred without our written consent.

Corvus is an AI-powered construction business platform that may provide CRM, lead capture, communications, scheduling, site and workforce information, billing workflows, integrations, AI assistance and automated agents. Features may vary by plan, country, configuration and availability.

We may improve, replace or discontinue features. We will give reasonable notice where a change materially reduces paid core functionality, unless urgent security, legal, provider or technical circumstances make advance notice impracticable. If such a change substantially impairs Customer's use of an affected paid Service and we do not provide a reasonably comparable replacement, Customer may cancel that affected Service before the change takes effect and receive a pro-rata refund of prepaid fees for the unused period.

Beta, preview or experimental features may be changed or withdrawn at any time and may be less reliable.

The applicable plan, subscription period, included allowances, usage rates and fees are shown at checkout, in an order form or in the account. Subscriptions may be monthly or annual and automatically renew for successive periods of the same length unless cancelled before renewal.

Usage-based charges may apply to calls, phone numbers, SMS, AI processing, storage, integrations or other metered services. The applicable rates will be shown at checkout, in an Order or in the account before they are incurred. Usage can exceed an included allowance and remains payable. Customer is responsible for monitoring usage and configuring any available limits or alerts.

Taxes, duties and similar government charges are additional unless the displayed price states otherwise. Where the Services operate on a credit or allowance system, credits are consumed according to the rates shown at checkout or in the account. Unused credits within an included allowance do not roll over between billing periods unless stated otherwise. Top-up credits are added to the account balance and are consumed before included allowance credits.

You authorise Stripe and us to charge the chosen payment method for recurring subscription fees, usage charges, taxes and other agreed amounts. You must keep billing information current. If payment fails or becomes overdue, we may retry payment, restrict paid functions or suspend the account after reasonable notice.

If we offer a free trial or promotional period, its duration, limits and any conversion to a paid subscription will be disclosed at signup or in the applicable Order. We will charge for a paid conversion only where Customer has authorised it. Unless stated otherwise, trial access ends when the stated trial period expires.

You may cancel through the account or by contacting us. Cancellation takes effect at the end of the current paid billing period, and access continues until then. Amounts already paid are non-refundable and unused time is not credited, except where an Order expressly says otherwise or applicable law requires a refund.

We may change prices on reasonable advance notice, normally at least 30 days, taking effect no earlier than the next renewal. Customer may cancel before the new price takes effect.

As between the parties, Customer retains its rights in information, files, prompts, messages, recordings, workforce information, CRM records and other content submitted to or generated through the Services ("Customer Data"). Customer grants Striatum and its providers a worldwide, non-exclusive right to host, copy, transmit, process and display Customer Data only as needed to provide, operate, secure and support the Services, improve their reliability and functionality in accordance with the Privacy Policy, comply with law and enforce these Terms. This licence does not transfer ownership of Customer Data.

Customer determines what Customer Data is collected and how Corvus is configured. Customer must have all notices, permissions, consents and other lawful grounds required to process Customer Data and instruct Striatum. Customer must respond to individuals' rights requests and must not upload unnecessary sensitive, special-category, health, biometric, children's or criminal-offence information.

The Privacy Policy explains Striatum's handling of personal information. Where Striatum processes personal data for Customer as a processor, the parties must enter or accept applicable data-processing terms before that processing begins. Customer acknowledges that data may be processed internationally as described in the Privacy Policy and applicable provider terms.

We may use information that has been aggregated or de-identified so that it no longer identifies Customer or an individual to measure usage, maintain security, improve the Services and develop business insights.

Corvus uses AI and automation providers and may route relevant prompts, context and outputs to them. AI output may be incomplete, inaccurate, outdated, biased or unsuitable. It is generated probabilistically and is not professional, legal, tax, accounting, employment, safety, engineering or financial advice. You are responsible for reviewing AI output before relying on, sending or acting on it.

You must provide meaningful human review for decisions or communications that may materially affect a person's rights, employment, safety, access to services, reputation or financial interests. You must not use Corvus as the sole basis for a legally or similarly significant decision unless we expressly agree in writing and all required safeguards are implemented.

Automated workflows may send appointment reminders, re-engagement messages and invoice-overdue escalations, move pipeline stages or monitor job status. Customer is responsible for configuration, recipients, content, timing, escalation rules and outcomes, including stopping incorrect or inappropriate automation.

Hermes may maintain customer-specific operational memory. Striatum does not itself use Customer Data to train a general-purpose AI model. External AI-provider retention, improvement and model-training practices are governed by the applicable account and provider terms and are described in the Privacy Policy. A provider, including Nous Research when a Nous-hosted endpoint is selected, may be permitted to use submitted information for improvement or training unless different contractual terms apply. Customer must avoid placing unnecessary personal or sensitive information in prompts.

Corvus may use Twilio, VAPI and other providers for phone numbers, voice calls, SMS and related communications. Phone numbers are licensed or allocated for use with the Services; they are not sold to Customer. Availability, locality, porting and continued use depend on provider rules, telecommunications regulation, verification requirements and payment. We may recover, replace or disable a number where required by law, a provider or account suspension or termination. Where practicable, we will give reasonable advance notice before recovering or disabling a number, except where immediate action is required by law, a provider or to prevent harm.

Every voice call handled through the VAPI-based Sophia agent is transcribed and summarised. Call audio may also be recorded where recording is enabled in the relevant configuration. Before activating voice calls, Customer must ensure that every caller or recipient receives any announcement, consent choice, identity disclosure or opt-out required by applicable recording, surveillance, privacy, telemarketing, spam, do-not-call and electronic-communications law. Customer must maintain accurate suppression and consent records.

Corvus is not an emergency communications service and must not be used to contact emergency services, dispatch urgent safety assistance or operate life-critical systems. Delivery, caller identification, number availability and message timing are not guaranteed.

Customer may connect third-party services such as Google, Stripe or communications providers. Customer authorises Corvus to access and act on those services within the permissions granted. Third-party services are governed by their own terms and may change, suspend access or experience outages.

When Google is connected, Corvus may receive identity and email information and permissions to read and write Calendar events and read, modify, label, send or move Gmail messages to trash. Customer is responsible for selecting appropriate permissions and may revoke access through Google or Corvus where available.

We are not responsible for a third party's independent service, content, security, pricing, availability or acts, but this does not exclude responsibility that applicable law does not allow us to exclude.

You must not, and must not permit anyone to:

• Break any law, regulation, court order, industry code or third-party right.
• Send spam, unlawful marketing, abusive debt-collection messages, scams, harassment, threats or misleading communications.
• Use purchased lists or contact people without the notices, consent or other lawful basis required in the recipient's country.
• Impersonate another person or business, conceal the true sender, manipulate caller identification, or provide false verification information.
• Upload malware, probe or bypass security, disrupt the Services, access another customer's data, or use the Services to develop or facilitate cyber abuse.
• Use AI to create unlawful discrimination, deceptive impersonation, harmful deepfakes, sexual exploitation, weapons, violence or other illegal or seriously harmful content.
• Use Corvus for emergency, medical, life-critical, high-risk safety or fully automated legally significant decisions without our express written approval.
• Reverse engineer, scrape, resell, sublicense or commercially exploit the Services except as expressly permitted by these Terms or applicable law.
• Exceed reasonable usage limits, evade charges or use the Services in a way that risks provider access, telecommunications resources or other customers.
• Activate call recording, transcription or AI voice features without providing every announcement, consent choice or opt-out required by applicable recording, surveillance, privacy or communications law in the relevant jurisdiction.

Striatum and its licensors own the Services, software, interfaces, designs, documentation, models, workflows, trademarks and related intellectual property, excluding Customer Data. Subject to payment and compliance with these Terms, Striatum grants Customer a limited, non-exclusive, non-transferable and non-sublicensable right during the subscription to use the Services internally for its business.

AI-generated output may not be unique, may be similar to output generated for others and may not qualify for intellectual-property protection. Customer is responsible for checking that its use of output does not infringe another person's rights.

If Customer provides suggestions or feedback, Customer grants Striatum a perpetual, worldwide, royalty-free right to use it without restriction or attribution, provided we do not identify Customer publicly without permission. No rights are granted except those expressly stated.

Each party may receive non-public business, technical, security or commercial information that a reasonable person would understand to be confidential. The receiving party must use it only for the agreement, protect it with reasonable care and disclose it only to personnel, advisers and providers who need it and are bound by appropriate duties.

Confidential information does not include information independently developed without use of it, lawfully received without restriction, publicly available without breach, or approved for release. A party may disclose information where legally compelled after giving notice where lawful and practicable.

We use reasonable technical and organisational measures designed to protect the Services and Customer Data. Customer is responsible for secure devices, credentials, user permissions, exports and connected accounts. No online system is completely secure or uninterrupted. We may perform maintenance and may use subprocessors and hosting providers.

Service levels, support commitments, backup arrangements or data-residency promises apply only if stated in an order or separate written agreement. Customer should export information it is legally required to retain and maintain appropriate business-continuity procedures.

We may suspend or restrict access where reasonably necessary to prevent security threats, fraud, unlawful conduct, harm, provider or telecommunications violations, material overuse, non-payment or breach of these Terms. A suspension will, where reasonably possible, be limited to the affected account, user or function and last only as long as the relevant reason continues.

Where practicable, we will give notice and an opportunity to remedy. We may act immediately where delay could create legal, security or operational risk and will restore access when the issue has been satisfactorily resolved. Customer remains responsible for charges incurred before or during a suspension caused by Customer, except to the extent applicable law requires otherwise.

These Terms begin when Customer first accepts or uses the Services and continue until all subscriptions end. Either party may terminate an affected order for a material breach that is not remedied within 14 days after written notice. A party may terminate immediately if the other becomes insolvent, ceases business, or commits a breach that cannot reasonably be remedied.

On termination or expiry, Customer's access ends. Subject to payment, technical capability and law, Customer may request a reasonable export before closure. The current account process schedules Customer Data for permanent deletion 30 days after account closure, subject to legal retention, backups and provider-controlled records described in the Privacy Policy.

We may terminate an affected paid Service for convenience on at least 30 days' notice. If we do, we will refund prepaid fees for the unused portion of the terminated Service, unless termination results from Customer's breach, unlawful conduct or non-payment.

Provisions intended by their nature to continue survive, including payment obligations, confidentiality, intellectual property, disclaimers, liability, indemnity, dispute terms and accrued rights.

Each party warrants that it has authority to enter this agreement. We will provide paid Services with reasonable care and skill. Except for that express promise and rights that cannot lawfully be excluded, the Services are provided "as is" and "as available". We do not guarantee uninterrupted or error-free operation, any particular business result, lead conversion, payment recovery, message delivery, AI accuracy or that every feature will be available in every country.

Nothing in these Terms excludes any guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Where permitted for business services, our liability for breach of a non-excludable guarantee is limited, at our option, to resupplying the Services or paying the cost of resupply.

Nothing limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, breach of a liability that cannot lawfully be limited, or any other liability that applicable law prohibits us from limiting.

Subject to the paragraph above, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, anticipated savings, goodwill, opportunity, contracts or data, except that Customer remains liable for fees, misuse and obligations expressly allocated to it.

Subject to the first paragraph of this section, each party's total aggregate liability arising from or related to the Services and these Terms will not exceed the fees paid or payable by Customer to Striatum for the Services during the 12 months immediately before the event giving rise to the first claim.

The exclusions and cap apply to the maximum extent permitted by law, regardless of the legal theory of liability.

To the extent permitted by law, Customer will indemnify Striatum and its officers, employees and contractors against third-party claims, damages and reasonable external legal costs to the extent caused by unlawful Customer Data; Customer communications or automations that breach applicable law; infringement of third-party rights by material supplied or directed by Customer; or Customer's material breach of sections 5, 7 or 9.

This does not apply to the extent caused by Striatum's breach, negligence or deliberate misconduct. We will give reasonable notice of an indemnified claim, allow Customer to control the defence and settlement, and provide reasonable cooperation at Customer's cost. Customer may not settle a claim by admitting fault for Striatum or imposing obligations on Striatum without written consent.

Before starting formal proceedings, a party should give written notice describing the dispute and allow at least 30 days for senior representatives to try to resolve it, unless urgent injunctive relief is reasonably required or the claim is for undisputed fees owed to Striatum.

These Terms and any non-contractual dispute are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that Striatum may seek urgent protective relief in any competent court and mandatory local law may grant a customer a non-waivable right to bring a claim elsewhere.

For Australian customers, nothing in this section or elsewhere excludes any non-excludable protection, remedy or jurisdiction under the Australian Consumer Law or other applicable Australian law.

We may update these Terms for legal, security, provider, product or commercial reasons. We will post the updated version and normally give at least 30 days' advance notice of a material change. A materially detrimental change will normally take effect at the next renewal or on the stated date, although an urgent legal or security change may take effect sooner. Customer may cancel the affected Service before the change takes effect. Continued use after that date constitutes acceptance.

Neither party is liable for delay caused by events beyond its reasonable control, excluding Customer's obligation to pay amounts already due.

Neither party may assign this agreement without the other's written consent, which will not be unreasonably withheld. Either party may assign it to an affiliate or as part of a merger, reorganisation, financing or sale of all or substantially all relevant assets, provided the assignee can perform the assigning party's obligations and notice is given where required.

The parties are independent contractors. These Terms do not create a partnership, agency, employment, franchise or fiduciary relationship. A person who is not a party has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, except an indemnified person may enforce section 17.

If a provision is unenforceable, it will be modified to the minimum extent necessary or removed, and the remainder continues. A failure to enforce is not a waiver. Headings are for convenience.

These Terms, the Privacy Policy, any applicable data-processing terms and each order form are the entire agreement about the Services. If they conflict, the order form prevails, then data-processing terms for data-protection matters, then these Terms, then the Privacy Policy.

Notices to Striatum must be sent to [email protected]. We may send notices to the account email or through the Services. Electronic notices satisfy any writing requirement to the extent permitted by law.